Paying in the online shop

In the online shop you can pay by bank link or with a debit or credit card. The order is confirmed once the payment has arrived, and we send the confirmation by e-mail.

Payment methods

• Bank link — if the order is delivered to Estonia, Latvia or Lithuania. The checkout page shows the banks of your country right away (for example Swedbank, SEB, LHV, Luminor, Citadele, Coop, Revolut). Choose your bank and confirm the payment in your internet bank.
• Card — Visa or Mastercard, debit or credit, enabled for online payments. You can pay by card for delivery to any European Union country.
• Pay on pickup — if the shop offers it and you collect the order yourself. You then pay in cash or by bank card when you pick up the order. See when this is possible on the Delivery and payment page.

Payments are received by LHV Pank through the EveryPay payment solution.

How to pay

1. Fill in your contact details on the order form, choose the country and how you will receive the order.
2. Confirm that you accept the terms of purchase.
3. For a bank link, click your bank’s logo: you go straight to your internet bank. For a card, press “Continue to payment”: a secure payment page opens where you enter your card details.
4. Confirm the payment in your bank. For a card payment, your bank may ask you to confirm in its app.
5. After paying you return to the order page and see your order number. The confirmation also comes by e-mail.

Security

You enter your card details on the secure page of the payment solution. Neither the online shop nor we see or store your card details. With a bank link, you confirm the payment in your internet bank like an ordinary transfer.

When the money is taken

The money is taken as soon as you confirm the payment in your bank. The order is confirmed only after the bank has confirmed the payment.

If the bank is still checking the payment, the order page tells you that we are waiting for the bank’s confirmation. The page checks the payment again by itself. The order appears, and the confirmation comes by e-mail, when the bank confirms the payment.

If you closed the page or the internet bank window after paying, the order is still placed: we also receive the payment confirmation directly from the payment solution. The confirmation comes by e-mail.

If the payment fails

If you cancelled the payment in your bank or the bank did not confirm it, you see the message “The payment failed or was cancelled. You have not been charged.” Go back to the cart and try again: choose the same or another bank, or pay by card.

Refunds

If you withdraw from the purchase or we cannot fulfil the order, we refund the money to the same payment method you used: for a bank link to your bank account, for a card payment to the card. We refund within two working days after the refund has been agreed. The terms of withdrawal are in the terms of purchase.

Invoice and buying as a company

On the order form you can tick “Buying as a company” and add the company details. The order confirmation by e-mail shows the amount and VAT. If you need a separate invoice, write to us at klienditugi@mugavauto.ee. A company in another EU country can buy without VAT — see VAT-free purchase.